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The Three Elements of Communication
All communication is comprised of three elements: style, intent, and content. Intent is the most basic. It is the underlying force behind every communication.
Resolving Conflicts with Straight Talk
In our research, we’ve found an epidemic of unresolved conflict inside modern organizations. Much of it can be traced back to poor communication.
The Eleven Ground Rules
Communication between people can be harmonious, even downright civil, even though emotions are high and differing viewpoints struggle to prevail.